Transitional Assistance Coordinator

TITLE: Transitional Assistance Coordinator

Pay Type: Salary

FLSA: Exempt

REPORTS TO: Manager of Housing Initiatives

COMPENSATION:

 Min $53,000

Max $72,000

ORGANIZATION SUMMARY

Housing Forward is the backbone organization leading one of the nation's most innovative and successful homeless response systems. Through the All Neighbors Coalition, Housing Forward aligns more than 150 public, private, and nonprofit partners to build a coordinated, data-driven system that resolves homelessness across Dallas and Collin Counties. Since 2021, the community has achieved five consecutive years of reductions in homelessness while Housing Forward has grown into a high-performing lead agency with more than 45 employees driving system strategy, performance management, and cross-sector collaboration.    

Housing Forward is entering its next chapter by implementing bold strategies to ensure no one is forced to sleep outside. The organization seeks strategic leaders who thrive in complex environments, build alignment across diverse stakeholders, and embrace a culture of continuous learning, collaboration, and innovation to drive system improvement.   

POSITION SUMMARY:

The Transitional Assistance Coordinator is responsible for advancing housing stabilization efforts for households receiving Transitional Assistance. The coordinator supports case managers in ensuring households have the services and resources needed to obtain and maintain permanent housing and successfully transition from rental assistance. The position leads regular housing stabilization meetings and brings service partners together to resolve barriers, establish clear next steps, and ensure follow-through.

This position provides structure and accountability for case coordination across housing providers, behavioral health services, employment supports, and other community resources. The coordinator helps case managers identify households needing additional support, develop practical solutions, and track progress toward positive housing goals. The role works closely with the Manager of Housing Initiatives to strengthen service delivery and support achievement of established outcomes. Success requires strong organization, effective facilitation, sound problem-solving, and the ability to manage competing priorities while maintaining collaborative relationships across organizations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Housing Stabilization and Case Management Support

• Support case managers serving Transitional Assistance households in advancing housing stabilization plans and ensuring access to services and resources needed to obtain and maintain permanent housing. 

• Help case managers identify households needing additional support, including those at risk of housing loss or unresolved service needs.

• Assist case managers in developing practical solutions that reflect household goals. 

• Support case managers in preparing households to maintain stable housing after rental assistance ends by addressing ongoing service connections.

Housing Stabilization Meetings and Case Coordination

• Lead regular housing stabilization meetings with case managers and service partners to review household progress, address barriers, and establish next steps.

• Prepare meeting agendas and prioritize cases requiring joint problem-solving or additional resources.

• Bring together housing, behavioral health, employment, and community service partners to address household needs and gaps in support.

• Establish clear action items, timelines, and track commitments through completion.

• Maintain records of decisions, outstanding concerns, and follow-up actions to support continuity across providers.

Barrier Resolution and Service Connections

• Support case managers in resolving challenges related to income, benefits, employment, landlord concerns, and access to supportive services.

• Engage appropriate partners when housing stability is at risk and support timely action to prevent housing loss.

• Elevate unresolved or recurring barriers to leadership with recommended solutions, including additional resources or reassessment of the household’s housing pathway.

• Support providers in developing improvement actions, establishing milestones, and following through on commitments.

• Prepare regular updates on progress, unresolved barriers, and decisions or resources needed to advance housing outcomes.

Performance Monitoring and Follow-Through

• Monitor progress toward established outcomes, including housing retention.

• Review household progress with case managers to identify delays, track agreed-upon actions, and address concerns before they threaten housing stability.

• Collaborate with the Manager of Housing Initiatives to review data, identify trends, and assess gaps in services and outcomes.

KNOWLEDGE AND SKILLS:

• Housing Stabilization and Case Management: Knowledge of barriers households face in obtaining and maintaining permanent housing, case management practices, and housing stabilization plans that help households remain housed after assistance ends.

• Service Coordination and Problem-Solving: Familiarity with behavioral health, employment, benefits, and community services, and the ability to support case managers in identifying barriers, developing practical solutions, and engaging appropriate service partners. 

• Facilitation: Strong ability to lead housing stabilization meetings, guide case discussions, and establish clear next steps, responsibilities, and timelines.

• Collaboration and Accountability: Ability to build productive relationships across organizations, coordinate shared efforts, and promote accountability without direct supervisory authority.

• Project Management and Follow-Through: Strong organizational and time management skills, including the ability to manage competing priorities, track commitments and milestones, and ensure timely completion of actions that advance housing stabilization outcomes.

• Data and Performance Improvement: Ability to review household and program performance data, identify gaps, and translate findings into practical improvement actions.

• Communication and Managing Up: Clear written and verbal communication skills, including the ability to document decisions, prepare progress updates, and proactively elevate risks, concerns, and decisions needed from leadership with recommended solutions.

• Judgment and Risk Assessment: Ability to anticipate challenges, assess risks, and make sound decisions with incomplete information while recognizing when additional support or leadership intervention is needed.

• Technology and Recordkeeping: Proficiency with case management databases, spreadsheets, and tracking tools to monitor progress and maintain accurate records.

• Relevant System Knowledge: Familiarity with homelessness response systems, housing programs, coordinated access, and person-centered, housing-focused approaches strongly preferred.

REQUIREMENTS:

• 2 years or more of experience in human services related work or another related field.

• Must have reliable transportation, valid state-issued driver’s license, and car insurance. 

• Must be flexible to work at different sites as scheduled.

• Must be able to lift objects that weigh up to 25 lbs.

WORK SCHEDULE:

• Housing Forward considers normal hours of operation Monday – Friday from 8:00am-5:00pm. 

• Current Housing Forward guidelines state that employees must work at least 3 days per week in the office, but this is subject to change.

  COMPENSATION:

  • Housing Forward has a flexible PTO policy for all full-time employees. The office is officially closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, & Christmas Day. Housing Forward has MLK Jr., Juneteenth, and Election Day as Days of Service. 

  • This position is eligible for employer-provided benefits including: 

  • Housing Forward pays 90% of employee Medical, Dental, and Vision insurance and 50% of Family Medical, Dental, and Vision insurance. 

  • Housing Forward provides Basic Life Insurance as well as Short- and Long-Term Disability Insurance 

  • Housing Forward will provide a laptop. We will additionally provide the applicant with a phone and/or hot spot if needed. 

For additional questions about the position, please contact Luis Acuna-Pilgrim, Director of Housing Initiatives, Luis.Acuna@housingforwardntx.org.